Shipping policy
Shipping Policy
Thanks for shopping with Soar. Here's everything you need to know about how and when your order gets to you.
Order Processing
- Orders are processed Monday–Friday, excluding U.S. holidays.
- Orders typically ship within 1–2 business days of being placed. Orders placed after 2:00 PM EST or on weekends/holidays are processed the next business day.
- You'll receive a confirmation email when you order, and a second email with tracking once it ships.
Shipping Rates & Delivery Times
We currently ship within the United States. Estimated delivery times below are in addition to processing time.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | $5.90 / Free over $49 |
| Subscription Orders | 3–5 business days | Free |
- Free shipping on all orders over $49.
- Rates are calculated and shown at checkout before you pay.
Subscriptions
Subscription orders ship automatically on your selected cadence. You can manage, pause, skip, or cancel anytime from your account before your next billing date.
Order Tracking
Once your order ships, you'll get a tracking number by email (carrier: FedEx). Please allow up to 24 hours for tracking to update after you receive it.
Heat & Warm-Weather Shipping
Our bars are best stored in a cool, dry place. During summer months or in hot climates, product may soften in transit — this is normal and does not affect safety or quality. If your order arrives damaged or melted, contact us and we'll make it right.
Lost, Stolen, or Damaged Packages
- If tracking shows delivered but you can't find your package, please check with neighbors/household members and your building's mailroom first, then contact us.
- For packages damaged in transit or arriving in poor condition, email us with your order number and a photo, and we'll send a replacement or refund in accordance with our refund and money back guarantee policy.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, but reach out ASAP if you catch a mistake and we'll try to help before it ships.
Questions?
Email us at and we'll get back to you within 24 hours.